Orders can be placed directly on our website via the “SHOP NOW” button. Simply select your desired cylinder size, add to cart, and follow the secure checkout process. You can also call our customer service team for assistance.
Currently, we offer delivery services exclusively within Cape Town & Surroundings. We are constantly working to expand our reach, so please check our website for any updates on service areas.
For orders placed before 9am we aim to deliver within the same day. If you have a preferred delivery time please let us know in the NOTES section when placing the order, and we will endeavour to meet your request. Delivery times may vary based on your location and demand during peak periods. Our delivery team will be in contact should there be unexpected delays.
Absolutely. UBUNTU GAS adheres to strict safety standards. Our cylinders are tested to ensure they meet industry safety guidelines. We also provide safety instructions with every delivery.
Always store your gas cylinder in a well-ventilated area away from direct sunlight. Ensure that the cylinder is upright and secured. Never tamper with the regulator or hose, and follow the setup instructions carefully. If you experience any issues, please contact our customer service immediately.
If you detect any gas odor, immediately turn off any open flames or electrical appliances and ventilate the area. Safety is our top priority, so never ignore these warnings.
We offer cylinders in five sizes (5KG, 9KG, 14KG, 19KG, 48KG) to suit various needs. If you’re unsure which size is best for you, please contact our customer service team for personalized advice.
With proper maintenance and regular safety checks, a gas cylinder can last several years. However, if you notice any signs of wear or damage, such as rust or leaks, please discontinue use immediately and contact us for a replacement.
Yes, we are currently developing a subscription-based model that will offer scheduled deliveries and loyalty rewards for regular customers. Stay tuned for updates on this exciting new service.
